SKH Online Services – Terms of Use, Privacy Policy & Copyright

1. Introduction

These Terms of Use govern your access to and use of the online services provided by SKH, including our official website patient.skh.dolphin.com.np, mobile applications, patient portal, and other related digital services (“Services”).

By downloading, accessing, or using any of our Services, you agree to be bound by these Terms.

2. Scope of Online Services

SKH provides digital services to enhance patient care and hospital operations, including:

• Official website and information portal
• Patient mobile applications (Android/iOS)
• Appointment services
• Online health records access (where applicable)
• Notifications, updates, and hospital service information
• Other digital platforms introduced in the future

Our mission is to improve access, efficiency, and quality of healthcare services by leveraging secure and reliable technology.

3. Data Privacy & Protection Policy

SKH is committed to maintaining the privacy, confidentiality, and security of your personal and medical information.

3.1 Data Protection Principles

Your information will be:

• Processed lawfully, fairly, and transparently
• Collected only for legitimate healthcare and service-related purposes
• Limited to what is necessary
• Accurate and updated when required
• Retained only as long as needed for service or legal requirements
• Stored and transmitted securely

3.2 Data Collected

We may collect the following information when you use our Services:

• Contact information (address, email, phone)
• Demographic details (age, gender, DOB)
• Service usage (appointments, visits, transactions)
• Login and authentication details
• Medical information including diagnosis, reports, medications, treatment history
• Insurance information (if applicable)
• Any information you voluntarily provide (feedback, forms, uploads)

3.3 Security Measures

To ensure privacy and data security:

• We use secure encryption (TLS/SSL) for data transmission
• Information is stored in secured data systems with controlled access
• Backups and recovery systems follow industry-standard security protocols

3.4 Research & Innovation

De-identified (anonymized) data may be used for:

• Healthcare service improvement
• Clinical, operational, or academic research
• System performance and feature evaluation

No identifiable personal or medical data will be shared without lawful authorization.

4. User Responsibilities & Commitments

By using our Services, you agree to:

• Provide accurate and up-to-date information
• Update your details when changes occur
• Use the Services only for lawful and authorized purposes
• Maintain the confidentiality of your login credentials

If any information you provide is inaccurate or misleading, SKH may suspend or terminate your access to Services.

5. Eligibility & Legal Requirements

To use SKH’s online services:

• You must be at least 18 years old, or accompanied by a legal guardian
• You must not be prohibited by applicable law from accessing healthcare-related services
• You must not have previously been barred from SKH Services for violations

6. Applicability of This Agreement

These Terms apply to:

• Patients
• Patient representatives, guardians, and attendants
• Visitors, relatives, and affiliates
• Anyone accessing patient.skh.dolphin.com.np/ or our mobile apps

Your continued use of the Services signifies acceptance of the latest version of these Terms.

SKH may update these Terms at any time, and changes will be posted on our website and apps.

7. Content Ownership, Copyright & Intellectual Property

7.1 Ownership

All content on SKH Services—including text, graphics, logos, icons, software, images, and database structures—is the exclusive property of SKH and/or its authorized partners.

7.2 Copyright

Copying, distributing, modifying, publishing, or transmitting any content without written permission from SKH is strictly prohibited.

Users are allowed to view and access content only for personal and authorized healthcare-related use.

7.3 Restrictions

Users may not:

• Reproduce or exploit any content for commercial or public use
• Engage in data mining, scraping, or unauthorized access
• Monitor system performance for competitive or benchmarking purposes

SKH reserves all legal rights for the protection of its intellectual property.

8. Modification of Services

SKH may modify, enhance, or discontinue any service feature at its sole discretion.

Such changes will apply immediately upon update or publication.

9. Limitation of Liability

SKH strives to ensure accuracy, reliability, and security of Services. However:

• Digital services are provided on an “as-is” basis
• SKH is not responsible for delays, system errors, or service interruptions
• Medical advice provided online does not replace in-person clinical evaluation (where applicable)

10. Account Termination

SKH may suspend or terminate access for:

• Misuse or violation of policies
• Legal or security concerns
• Providing false information
• System abuse or fraudulent activity

11. Governing Law

These Terms are governed by the applicable laws of Nepal.

Any disputes shall be subject to the jurisdiction of competent courts within Nepal.

12. Queries, Feedback & Grievance Handling

For privacy, data management, or service-related concerns, please contact:

13. Acceptance of Terms

By using SKH’s website or mobile apps, you acknowledge that:

• You have read and understood these Terms
• You agree to comply with them
• You consent to the collection and use of information as outlined

If you do not agree with any part of these Terms, please discontinue use of our Services.